Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


At Home of Huggles, we stand by the quality of our product.Your satisfaction is important to us. 

If any goods are faulty we will meet our statutory obligations to provide a remedy. Home of Huggles is not required to provide a refund if you change your mind about a purchase, so please choose carefully.

If you have made a purchase from our website and need to return the product, we will exchange the item for a Home of Huggles giftcard if exchanged within 14 days of the purchase. The goods must be in an unused and new condition. 

Due to hygiene regulations we are unable to return Pillow pals, mattress protectors and any facemasks.

Our barrier textile Material is:

  • Made out of 45% Polyamide, 55% polyurethrane (antimicrobial treated)
  • Closed to bacteria, Resistant to blood, urine, oil and fat
  • Effective against MRSA
  • Water proof
  • Breathable
  • Used in Medical and Acute settings

Product Information

You can wipe any of our barrier textile products with warm soapy water, household detergent (does not contain any bleach) or machine wash. 

When hanging up to dry, if a mattress or pillow pal hang with underside exposed (white part). You are able to tumble dry, for pillow pal do so inside out.

Do not leave product in contact with warm drum of tumble dryer

Available in range of sizes  including:

  • Bassinet  mattress(size required due to manufacturers variations)
  • Cot mattress
  • Single  mattress
  • King Single mattress
  • Queen mattress
  • Custom ( camper van, caravan bedding etc.- please contact us directly for these orders) 


We ship throughout New Zealand.

We offer free 1-3 day Express Delivery via our courier partners NZ Post on all orders over $150 NZD

A small charge of $8.50 applies on all deliveries below $150 NZD