Can I return my items if they’re not right?
Because of the nature of these items, unless they arrive damaged or defective, I unfortunately can't accept returns. If there is a defect in the product due to quality, then please contact me as soon as possible so I can correct the situation. Please let us know when placing your order if your mattress or pillows are not standard NZ sizes. We custom make every order so it is easier to change this in the sewing room than after.
How long does it take to receive my item?
Due to demand, your order will be processed within 3-5 working days (5-10 for custom orders). Once processed, orders within New Zealand are shipped via New Zealand Post and DHL Express Courier for international.
How do I wash my product?
All orders come with care instructions specific to the item you have purchased.
You can wipe bi-elastic barrier textile products with warm soapy water, household detergent (does not contain any bleach) or machine wash.
When hanging up to dry, if a mattress or pillow pal hang with underside exposed (white part). You are able to tumble dry, for pillow pal do so inside out. Remove from tumble dryer as soon as it is completely dry.
Home of Huggles takes no liability or responsibility in the use of our products, please use items at your own risk/discretion.
If you have any concerns or need more information, please contact us.
Do the Pillow protectors and Mattress protectors make crinkly noises?No, all our products are made using a medical grade bi-elastic textile which is breathable, NON- PVC and has a multidirectional stretch. Unlike PVC vinyl mattress protectors which can be noisy when you move on them our range is quiet.
Can you notice the blue under sheets?
No, the blue is not seen through standard cotton sheets.
Do you use the product in your home?
Yes! We designed them on our kidney kid and starship journey. I had tried all different types of mattress protection, which all took ages to dry and added daily frustration. You can read our story - I desperately needed a better bedding protection solution to save time and washing loads...
Do you do custom orders?
Yes, we make every order custom. if your mattress is an odd size or variates from sizing on our website please include the length, width and depth of your mattress on your order and we will make it for you. We have actually made bedding protectors for caravans and boats so are flexible.
Do you make products for adults too?
Yes, our items are suitable for all ages.
What is the cost of delivery?
Delivery costs are dependent on your location and will be updated at checkout. Please enter your delivery address for accurate delivery cost.
Do you send worldwide?
We are currently shipping to Australia and the United Kingdom. We have sourced the best rates and partner with DHL Express Courier for all international orders. Delivery estimates may be impacted during this pandemic but you will be able to track your order. Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar.
Where are you located?
We’re based on the North Shore of Auckland.
Still have questions?
You can contact us through our contact page, or email us directly at Info@homeofhuggles.co.nz. We will be happy to assist you.